cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Unable to check in for updating

decagonner42
Newcomer
Newcomer

‎2023-01-12 09:06 AM

When trying to update to latest user version for my Mac, I can get it downloaded, but for installation, a password is  required.  I am using the same password I use for my general check-in, but it does not work.  Is there a separate password needed for this?   thanks

0 Likes
1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-01-12 06:37 PM

You need to use the admin password from your OSX account, not the password you use to log into Zoom meetings. If you are not the admin of the computer you should contact the person who is and ask them to install the app for you.

0 Likes