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Thin Blue lines on my video

timjmcc
Newcomer
Newcomer

‎2022-02-27 07:25 AM

When I open my camera in Windows, the image is great. When I start Zoom, picture gets grainy and thin horizontal lines appear. Ant ideas on making them go away?

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-28 07:47 AM

Hi @timjmcc, mind capturing a screenshot of what you're seeing exactly without exposing any PII? To see if this is your integrated camera/camera itself try to Open the Camera in Windows, are you seeing what you're seeing in Zoom? You can also try updating your Zoom client Or uninstalling and reinstalling?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-03-02 10:49 AM

Hey @timjmcc, just checking in! Were you able to test any of the following within my reply? 😄

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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