Thin Blue lines on my video

[timjmcc]

When I open my camera in Windows, the image is great. When I start Zoom, picture gets grainy and thin horizontal lines appear. Ant ideas on making them go away?

[RN]

Hi @timjmcc, mind capturing a screenshot of what you're seeing exactly without exposing any PII? To see if this is your integrated camera/camera itself try to Open the Camera in Windows, are you seeing what you're seeing in Zoom? You can also try updating your Zoom client Or uninstalling and reinstalling?

[RN]

Hey @timjmcc, just checking in! Were you able to test any of the following within my reply? 😄