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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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System keeps putting me in cloud storage selection for video

crisbl
Newcomer
Newcomer

I am a user but have basic plan. I joined a meeting yesterday & when I hit record it automatically said it was recording to cloud. I don't have cloud recording storage because I have basic plan. The meeting I joined did not record anywhere & so I have lost the meeting. It seems every time I try to record when I join a meeting there is a problem & it doesn't record. It feels like zoom is trying to get everyone to upgrade to avoid these problems. I can;t contact anyone at zoom because I have basic plan. This is so frustrating

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