Sync buttons on Headset Audio Option

[nolan067]

Good afternoon,

We have an organization with about 500 users.  We use the Plantronics Blackwire 5220 Series headset.

Our users are using Zoom meetings to coordinate calls, and then using a SIP phone to make the calls.
When they make the calls with the SIP phone, they mute themselves in zoom to make the call.

When they mute themselves in zoom, it also mutes the headset across all other applications.  If you press the unmute button on the headset, it also unmutes zoom.  The only way we have found to fix this is by disabling the "sync buttons on headset" option within the audio options.

We are trying to figure out a solution to roll this out to all computeres in an automated fashion.  Any help would be apprecated.  Is it possible to do this through the registry or through group policy?  Ive searched alot of articles and haven't found any luck on this, I have found out how to configure almost every other option through the registry but not this one.

Thanks!

[RN · Accepted solution]

Hey @nolan067, looking into the Zoom Mute/Unmute status no longer works after BT600 firmware upgrade to v.2120 thread in Poly's Community. It looks like as of now the workaround is disabling the "sync buttons on headset" option within the audio options like you said. If you're using Plantronics Hub 3.22 and Zoom, they suggest downgrading to Hub 3.21 👉 here