Sudden continuous screen freezing issues - iPad App

[CarolineL]

Hi,

I’ve been using Zoom happily for over a year, until a couple of months ago.  Suddenly my screen is freezing A LOT during meetings.  I’ve tried everything I can think of, from re-setting my home router and phone and iPad internet settings completely.  

I’ve also tried removing and re-installing the apps on both my phone and iPad.  Nothing is working.  

This is the only issue I’m having, I’m not having any other internet issues on other apps or sites.

Please can someone help, I can’t even get in touch with support as it keeps telling me I don’t have an account when I’m signed in!