Sound settings when using original sound

[joeward217]

I use Zoom for teaching online piano lessons. With nearly everyone the original sound setting works very well, but with one pupil, as soon as he enables original sound his audio becomes almost inaudibly quiet. He's using a Samsung M53 for the meeting. He says he can't access a microphone audio level setting on the phone once the meeting is running. Any ideas?

[storyhub]

A Samsung device, like a phone from the M-series, offers a feature called

"Voice Focus" to isolate a user's voice during calls. Although this is similar to Apple's "Voice Isolation" feature, it's called Voice Focus on Samsung phones. This is BEFORE Zoom in the audio chain and needs to be turned off.

If this works please click accept as a solution.

How to use Voice Focus

This feature is available on many mid-range Samsung phones and can be enabled during voice and video calls in compatible apps. 

1. Start a call in your chosen app, such as the standard phone app or a VoIP app.
2. While on the call, swipe down twice from the top of the screen to fully expand the Quick settings panel.
3. Look for and tap the "Mic mode" icon at the top of the panel.
4. From the options that appear, select "Voice focus" to filter out background noise.
5. Tap "Done" to apply the setting. Your voice will now be prioritized over ambient noise for clearer conversations.

[joeward217]

Thanks very much for this suggestion. The voice of my pupil goes very soft as well as the piano though when we use Original Sound, so I'm not certain it will work. We'll try it though.

[joeward217]

Thanks very much for this suggestion. The voice of my pupil goes very soft as well as the piano though when we use Original Sound, so I'm not certain it will work. We'll try it though.