Screen share audio not working

[KQuick310]

I use Zoom to do speech therapy, telehealth online with preschool children.  When I screen share videos with audio or activities with audio, the parents are telling me they cannot hear anything or that it cuts in and out with the audio.  Is this my PC or is this a Zoom issue? How do I fix?

[sachinzoom]

Hello,

Here are the steps to share audio while presenting. Are you doing this already ?

https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-in-a-screen-share

If yes, Please go over these troubleshooting tips:

https://support.zoom.us/hc/en-us/articles/7302459648397-Troubleshooting-audio-issues

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.