Screen Share / Powerpoint Slideshow stuck from viewers perspective

[DPOW]

In the last couple of days I've been presented to on Zoom, and twice the screen being shared has got stuck / frozen from my perspective - the presenter sees their slide  progress or moving back to a Powerpoint slide from a video, but what I see stays the same. 

Me  leaving and rejoining doesn't fix, but the presenter ending and restarting the screen share does fix

Their video of them, and audio, continues fine so its not a total system freeze,  weirdly I can even see their Mouse moving on what they think the new screen is! So might be a powerpoint specific issue?

Zoom version incompatibility? New bug? Never saw this before and have been a heavy user for several years.

[Eliot]

hi dpow,

is the presenter following zoom support article?  is it only this one presenter?  perhaps, the presenter should open a support ticket?

Screen sharing a PowerPoint presentation – Zoom Support

thanks,  eliot

[DPOW]

Thanks, 

Yes I believe they were doing it correctly, one was using 1 screen only, the other I think had 2 and was sharing their primary as suggested. It worked fine once they restarted sharing in both instances.

This was 2 separate presenters so trickier to get them to request

[LorraineMac]

Interestingly, this is happening to me regularly and appears to be getting worse.  I am presenting power point on Zoom, the share stops, I go out and restart the slides then they do not move and I struggle to close.  Have to come out completely from Office 365 and restart.  Does anybody have any fixes please?  LorraineMac

[Summers1135]

I have the same issue, Presenting on zoom, have powerpoint open and either powerpoint will crash or my camera will freeze (usually with my face in a funny contortion) or both. 

[busyzzzbird]

I have the same problem, has anyone solved it?

[123789]

from the last one week i have been facing this issue whenever i share screen the zoom meeting controls appear as grey bar to the audience.  I have tried everything that I have found on zoom support and tutorials. the problem is still the same. even I have filled a complaint. I am still waiting to hear from them. can anyone guide me please

[MGSR]

Welcome to the Zoom Community, @123789! Thank you for submitting your ticket to our technical support team. We’ve reviewed your request, and our technical team has provided a possible resolution to your concern.