Registration auto-fills with an alien name and email address

[neilpw]

I have just created a new meeting that requires registration.

When I test the registration link, I find that it is autofilled with an alien name and email address I have never heard of.

I deleted the meeting and created a new one. Same problem with same name/address.

I forwarded the link to my partner and she found that it correctly autofilled with her data. 

Can anyone explain what is going on and how I can fix this?

Thanks, Neil

[Michaelhussy]

@neilpw 

It sounds like a strange issue with the registration autofill. This could be happening due to cached data in your browser or the registration form itself storing previous entries. I recommend trying to clear your browser’s cache and cookies, then testing the registration link again. You might also check if the same issue occurs in a different browser or in incognito mode, which can help determine if it's a browser-specific problem.

Additionally, ensure there are no pre-filled settings in the meeting registration configuration. If you're sharing the link, you might want to try sharing one that doesn't include any autofill parameters to see if that resolves the issue. Have you noticed if the autofilled information changes with different devices or users? That might provide further insight into where the data is being pulled from.

[neilpw]

Thanks Michaelhussy, this is helpful. I tried clearing the Chrome cache and tried again. It then showed the details of my partner who had entered them several days ago (on a different device). The details of the previous unknown person are no longer showing. I tried with MS Edge and with Firefox, and the problem is not replicated there - the fields show blank.