Regarding Cloud recording

[DilshanG]

I have recorded my class during the meeting. I have shared my screen to the audience. But in the records there is only audio and no video part. There is two files which "Shared screen with speaker view" and " Audio only "  files. But there is no video is playing in the record. only audio I can hear. Please help me.

[bdelossantos]

Hello @DilshanG ,

Thank you for your message. If these options are enabled in your profile settings:

And the issue still persists, more often than not, it is due to network issues.

If this is a frequent issue you're having, I recommend that you log a ticket with our Zoom Support.