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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Regarding Cloud recording

DilshanG
Newcomer
Newcomer

‎2022-08-01 10:49 AM

I have recorded my class during the meeting. I have shared my screen to the audience. But in the records there is only audio and no video part. There is two files which "Shared screen with speaker view" and " Audio only "  files. But there is no video is playing in the record. only audio I can hear. Please help me.

DilshanG_0-1659376097848.png

 

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bdelossantos
Community Champion | Employee
Community Champion | Employee

‎2022-08-02 07:34 AM

Hello @DilshanG ,

 

Thank you for your message. If these options are enabled in your profile settings:

 

bdelossantos_0-1659450684333.png

 

And the issue still persists, more often than not, it is due to network issues.

 

If this is a frequent issue you're having, I recommend that you log a ticket with our Zoom Support.


"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader
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