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Regarding Cloud recording

DilshanG
Newcomer
Newcomer

‎2022-08-01 10:49 AM

I have recorded my class during the meeting. I have shared my screen to the audience. But in the records there is only audio and no video part. There is two files which "Shared screen with speaker view" and " Audio only "  files. But there is no video is playing in the record. only audio I can hear. Please help me.

DilshanG_0-1659376097848.png

 

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bdelossantos
Community Champion | Employee
Community Champion | Employee

‎2022-08-02 07:34 AM

Hello @DilshanG ,

 

Thank you for your message. If these options are enabled in your profile settings:

 

bdelossantos_0-1659450684333.png

 

And the issue still persists, more often than not, it is due to network issues.

 

If this is a frequent issue you're having, I recommend that you log a ticket with our Zoom Support.


"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader
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