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Recordings Set to speaker only but still capturing everyone

emwags
Newcomer
Newcomer

‎2024-06-19 11:00 AM

Not only that but they are not auto-recording - I have all the settings correct too - and the support here is trash - only BOTS. Zero support - anyone know how to fix this?

Topics:
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2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-06-19 03:01 PM

This BOT says try spotlighting the speaker before starting the recording.

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emwags
Newcomer
Newcomer

‎2024-06-25 09:40 AM

ok thanks! I finally got ZOOM on the phone - turns out unless you have a PRO account - you can't download recordings and have them look GOOD ( I forgot to mention that) - so I need to upgrade.
Two - you need to SAVE TO CLOUD to be able to have speaker only - IF you save to desktop - it saves the attendees POV! 

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