Recording time Less than 40 minutes

[Zeynepgncr]

The recording time is said to be 40 minutes but the countdown ends in 15 minutes? 

[Zeynepgncr]

And what I have to do to get a chat live support ? 

[Ray_Harwood]

Not sure what you mean by “countdown ends in 15 minutes”.  Last I checked, Zoom just boots you out in 40 minutes, without a countdown timer. 

From https://support.zoom.us/hc/en-us/articles/201362003-Zoom-Technical-Support here’s the options for Basic and Pro accounts:

[Zeynepgncr]

I will record a video of the countdown timer and download it to youtube for everyone to see it lasts only 15 minutes. I know that because I recorded my newest podcast in two parts each 15 minutes and the meeting closes immediately when the countdown ends. The zoom app starts to warn by a box appears on the left middle  of screen I think before 5 min to the ending and counts down. And total time of meeting is 15 minutes in each. I will attach the youtube link here. 

[june18]

That is exactly what is happening to me (I am cut off after about 25 minutes).  I have a free account because I use it to tutor a child long distance.    Have you found a solution to get the entire 40 minutes?  Thanks! 

[Zeynepgncr]

No I have'nt. Problem still persists. And the support denies this issue. So I plan to put a shame on them by taking a video of the meeting by my phone and download it to youtube to uncover the 40 minutes lie

[Zeynepgncr]

Everytime I opened the app it said "A new update available" I updated it everytime and it did not work. I mailed the issue to support zendesk several times. Nothing happened. At last I deleted the app completely and downloaded again. It was solved. I dont know it was due to my endless complaints or the deleting but now it works properly for 40 minutes. 

[Ray_Harwood]

So here’s some information for you: The 40 minute  limit is measured from the time you start your meeting. It does not start when the second person joins. 

[Zeynepgncr]

I dont record my own voice and the recording time starts when you actually click record to this pc option in the menu. One to one calls does not have a time limit. The limit is for recording the meetings. This info is all in zoom website. 

[Zeynepgncr]

And fyi there are lots of people suffering from the same problem and zoom support fully aware of it. They just choose to deny. Here is the link proof 

 https://devforum.zoom.us/t/meeting-ends-abruptly-in-30-mins/23837/26