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Recording missing - please help

kathy_stershic
Newcomer
Newcomer

‎2022-06-22 02:19 PM

I just completed an important interview that I recorded. The recording could not convert because another previous meeting was not finished converting. Now I can't find the second recording. There was a quick message that said I could manually convert later, but the recording is not showing up under my Recordings tab in my account. Appreciate any suggestions on where it might be. This is fairly urgent. Thank you!

 

2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-06-23 07:41 AM

Hi @kathy_stershic!  There had seem to be a wide known issue with recordings that have affected multiple Zoom customers and this should now be resolved! 😀

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Zoom Community Moderator
he/him/his

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kathy_stershic
Newcomer
Newcomer

‎2022-06-24 05:22 AM

Thanks for replying, but it is still not there. I am reaching out to tech support.

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