Recording frame size

[ATaylor81]

😡 😤 Alright! Where are my tech people? I have a question about making recordings on my paid Zoom Acct. I use a decent 1080p HD webcam along with my cellphone as a top view camera during recordings. Sometimes I make a video and it comes out at a frame size of 640p x 360p and sometimes, I’ll record EXACTLY the same thing the same way and it’ll record at 1280p x 720p. The smaller resolution translates to a very grainy video quality when made full screen! PLEASE! Can SOMEONE out there tell me why this happens?!?!?

[EddiePAEK]

Hi @ATaylor81 

Can you check this article.

https://support.zoom.us/hc/en-us/articles/4409490756749-Resolution-of-recorded-video

 

Cheers

[ATaylor81]

I’ve reviewed this chart many times and have done ALL of the things it says I need but sometimes with back to back identical recordings, I get 2 different resolution sizes. It doesn’t make sense!

[EddiePAEK]

Hi @ATaylor81 

If you want to get the answer, why don't you contact Zoom Technical support. I guess that Zoom Support will help you. 

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Chatbot: chatbot
Web Ticket: Web Ticket Request.
Phone: See above the link

Cheers!

[casper]

I have the same issue, really weird. I will contact Zoom.