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Recorded video not in cloud

lucymichael
Newcomer
Newcomer

‎2022-02-09 01:39 AM - last edited on ‎2024-02-07 12:46 PM by Community Moderator | Employee

I recorded a video to the cloud, but ran out of cloud space during the video - it didnt save the meeting to my account. It definitely is not saved to my PC. Could it be backed up somewhere in the zoom system? Can I retrieve it? 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-09-09 07:34 AM

Hey @lucymichael, welcome to the community! Curious, did an email alert send to the account owner? If so, this should've been about the cloud recording storage is at 80% of the subscribed storage limit. If the storage limit is reached during a recording, the meeting will continue to record until it is ended. Was the recording not available within your recordings https://zoom.us/recording?

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