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Recorded a meeting but only got audio

Mendoman
Newcomer
Newcomer

‎2022-03-14 11:45 AM

I recorded a meeting yesterday and attempted to convert the file, but this morning I opened Zoom and got a notice that it didn't convert. I tried it again, and only got the audio. Is there a way to retrieve the video?

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Mendoman
Newcomer
Newcomer

‎2022-03-14 11:54 AM

The message says: "Failed to Convert Recording. Cannot find the files to convert. Please make sure the following files are in the recording folder then convert your recording by double-clicking the file.

double_click_to_convert_01.zoom

double_click_to_convert_02.zoom"

But I can't find any files with those names on my hard drive.

 

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