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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Problems with audio

paulabertoli
Newcomer
Newcomer

‎2022-04-14 04:43 AM

Hi, 

 

I'm an English teacher and I have a recurring problem with the audio of 1 student in specific. We start the class and everything is ok. After a while, his audio starts lowering and after 1 min I cannot hear anything. He takes off his headset unit and I can hear him again until I can't and he needs to put on the headset unit again. And this happens over and over and over again. 

I paid for Zoom and I thought this wouldn't happen anymore. But I keep on having this problem. I've deleted the program and installed it again, and so has he. Maybe it's a problem with any setting, but I have no idea how to fix it. Can anyone help me? 

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JosephNg
Newcomer
Newcomer

‎2022-04-15 02:03 AM

How many students within 1 meeting?  If there is more than 1, let's say 10 students.  Do you see the similar issue happening to the other 9 students?

 

For the incident you described, I would suggest you focus to isolate the issue from that particular student and his/her device.

 

Here are components to isolate:

1) computer

2) headset

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