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Problem with Zoom Cloud recording

CatherineBoyle
Newcomer
Newcomer

‎2022-02-28 01:09 PM

Hello,

 

A Zoom meeting was recorded to the cloud in August. No idea why, but the video still says 'Processing Recording.' There is no option to select the recording, so it can't be deleted.  Any ideas on how to remove this recording are appreciated.

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ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-03-01 04:54 AM

Hi, Catherine!!

 

That sounds like an issue that only Zoom tech support can help you with. I would advise you to reach out to them.

 

This document should help: https://support.zoom.us/hc/en-us/articles/201362003

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz
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