Please, help! When I give the remote control, the participant can't click.

[AnaVlas]

I have a licensed version, but it makes me mad, because my students can't click on the shareable screen when I give them the remote control. I have already checked all the settings, the remote control is turned on. I have a button and follow all the instructions, students take the remote control but can't click. Please, help me to find the solution. Maybe somebody faced the same issue and could solve it. 

thanks

[storyhub]

You have not stated what device the host is using and what device the student is using. IOS devices have additional steps for the student to follow. First check https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065790 then be sure IOS iPad students tap the icon to access remote control. Note that iPhone students do not have remote control and will not show up as a possible device.