Participant & Chat during a PT Presentation

[jakiusvi1]

I am having a problem with the chat and participant boxes covering the presentation since the last update.  The participant see a black box & the host is unable to make the chat & participant boxes narrow enough so not to cover the slide as with an earlier version of zoom.

Any recommendations would be helpful.

Jaki

[Raffy28]

Welcome to Zoom Community!

Is the black box showing during screen sharing?

We advise to create a Zoom ticket so we can better investigate the issue.

We may need to get more information regarding this which includes sending us a screenshot.

https://support.zoom.com/hc/en/contact?id=contact_us

[jakiusvi1]

Hello,

Thank you for your response.  This is what the students are seeing.  Additionally, the screen sharing is pasuing on it's own after 5 sec of sharing. Receiving an error message on your site: "you do not have permission to upload images" when I try to upload an Image. I also tried to reply to your message, but it kicked back after 3 days.  Not sure how I can provide you with a screenshot.