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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

One Time Passcode is not sending code to e-mail

Asabry
Newcomer
Newcomer

One Time Passcode is not sending code to e-mail

4 REPLIES 4

willjoe2442
Contributor I
Contributor I

Check your spam/trash folder. Try resending the code. Clear your browser's cache/cookies, then try to register an account again. If you have a VPN service running, turn it off as it may cause latency issues or delay of the verification code

 

Regards,

Will

frans3q
Newcomer
Newcomer

i have same issue. no mail in spam folder either.

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

I'm not saying this applies to you, but if you are sharing a Zoom account amongst a few people the email goes to the licensed account holder email address.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

 

Stephen_IT
Newcomer
Newcomer

I am having the same issue. I am logging in to a different work computer. I verified my login information online and signed in earlier and now I'm not receiving codes to my work email. Just that I need to sign in over and over. I click on like to signin and I just get the user profile account on Zoom.us.

 

Stephen_IT_0-1692888935872.png

 

Stephen Miranda

Sport Clips Inc.