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No Camera/Blank Screen

DH327
Newcomer
Newcomer

‎2023-05-19 10:16 AM

All of a sudden my camera stopped working yesterday. All I get is a black blank screen. I work a hybrid schedule so using the camera feature is essential. Please help!

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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-19 01:31 PM

Hi @DH327 , thank you for posting for the first time and welcome to the Zoom Community!

 

Do you have any anti-virus that could potentially be blocking Zoom? I would check there first.

 

Let me know how it goes!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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katrina24
Newcomer
Newcomer

‎2023-11-15 06:08 AM

Hi Carla,  I usually Zoom with medical professionals and have the same problem, their cameras will work until they enter the room and it'll stop- cameras will be on but blank. Do you think the hospitals IT system are blocking them? this has only been a common theme the last 2 or so week. thanks

Katrina 

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