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NEW PROBLEM: Blurry Video File

CRZ18
Newcomer
Newcomer

‎2024-01-03 10:52 AM

New problem: I post some of my zoom meetings on YouTube. I've been doing this for years with no problem. Yesterday, the ZOOM video file was blurry. Yes, I troubleshooted my camera and YouTube. It is the Zoom file. Zoom used to have an HD setting but I cannot locate it to see if it was disabled. I have no idea what the problem is. I tried support several times and got sent around in circles in their chat app. Any ideas? I'm desperate thank you.

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1 REPLY 1

Jennife
Zoom Employee
Zoom Employee

‎2024-01-03 10:42 PM

Hi,

Please go to the web setting page to check if HD is enabled.

Jennife_0-1704350347847.png

 

And here is the knowledge article about recording video resolution: 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421

Hope it helps, thank you!

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