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Mute - Host or Participant?

bio409
Newcomer
Newcomer

Hi,

  I have a question. I was on a call today and I was trying to speak to someone, but they kept telling us that they couldn’t hear us. My volume was all the way up my Bluetooth was initially connected so I disconnected it. I made sure to select the microphone in my participants menu to make sure the mute was not on and the speaker was active.

 

I noticed that the host’s name appeared in the very bottom, left hand of the screen. Beside their name, there was a microphone in red with a line through it, which I believe was indicating that the host, not the participant, was controlling the mute function for the call and had muted me.  

 

I am attaching two photographs with red arrows. Both photographs are showing the participants microphone controls and the hosts controls for our call. From what I understand in my experience using Zoom and what I was able to review online, it is my belief that the reason the host could not hear us was because they had muted me remotely via the host controls.  Looking at the attached photos, is someone able to verify this for me?

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