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Missing Cloud Recording

Tunaclone
Newcomer
Newcomer

‎2021-12-10 12:48 PM

I tried to download a cloud recording meeting to my iPhone.   Which I now know does not work.  When I look at my recordings, that meeting no longer exists.   Is it on my iPhone? (If so, where would I look) if not, can I get it back in my recordings list?

 

I was there because I marked it for download while on my Iphone.

 

 

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Bort
Zoom Employee
Zoom Employee

‎2021-12-10 12:55 PM

I'd check to make sure you are signed-in to the same account on the web portal and your mobile app. Check the sign-in email or compare the PMI IDs. It could be that you are just signed-in to a different account and thus unable to find the same cloud recording. 

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