Meeting user report names

[Birgit366]

I am trying to pull a participant/user report from a meeting - and all the names are asterisks.

Any suggestions what I'm doing wrong?

Thank you in advance

[Rupert]

Hi,

Are you generating and Downloading the report from https://zoom.us/account/report/regmeeting - and are you seeing the report in CSV format once downloaded?

Did the meeting require registration, and authentication?

Rupert  

[Birgit366]

The meeting did not register through the meeting template - nor was authentication needed. I tried the link you listed and got a "No Access" error message.

Thank you.

[Bort]

Hi @Birgit366 

Are you part of a Healthcare account? If so, it could be that you have HIPAA security enabled on the account, which would ensure that participant information is not stored due to privacy concerns. 

[Birgit366]

It is not a Healthcare account - HIPAA should not be an issue.

Thank you!

[Bri]

Hi @Birgit366! You have some responses to your discussion worth noting. Did any of these help? If so, don’t forget to mark the reply as an accepted solution! 😎