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Meeting user report names

Birgit366
Newcomer
Newcomer

I am trying to pull a participant/user report from a meeting - and all the names are asterisks.

 

Any suggestions what I'm doing wrong?

 

Thank you in advance

5 REPLIES 5

Rupert
Community Champion | Customer
Community Champion | Customer

Hi,

 

Are you generating and Downloading the report from https://zoom.us/account/report/regmeeting - and are you seeing the report in CSV format once downloaded?

 

Did the meeting require registration, and authentication?

 

Rupert  

The meeting did not register through the meeting template - nor was authentication needed. I tried the link you listed and got a "No Access" error message.

Thank you.

Bort
Community Champion | Employee
Community Champion | Employee

Hi @Birgit366 

Are you part of a Healthcare account? If so, it could be that you have HIPAA security enabled on the account, which would ensure that participant information is not stored due to privacy concerns. 

It is not a Healthcare account - HIPAA should not be an issue.

Thank you!

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @Birgit366! You have some responses to your discussion worth noting. Did any of these help? If so, don’t forget to mark the reply as an accepted solution! 😎


Bri
Zoom Community Team
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