Low volume problem

[dbtate]

The audio volume suddenly decreased upon starting a zoom call several days ago. I uploaded the latest version and I have checked all voume levels with zoom and on my computer without being able to correct the problem. I do not have the low volume problem on other platforms like Facetime. Not sure what to do next, and when I reached out to Zoom I found out that my account doesn't qualify for their direct support :(.  Can anyone help?