Lost recording

[Zahra9]

Hello there,
I've recorded a 40 minute meeting locally. When I enter the recordings section it doesn't appear. I don't know if the recording has been lost or is being converted.
I need help ... do you know if the 40 minute local recordings appear immediately or if they take a long time? I don't know if this is normal.

Thank you

[pizzalover28]

Hi! 

My name is Pizzalover28 and I will be glad to assist you. 

So I can better understand the issue that you're facing, are you refering to cloud recording or local recording?

[Zahra9]

Hello Pizzalover28!

To a local recording 😢

Thanks for your answer!

[pizzalover28]

Hi again! 

Thanks for the prompt response. 

Alright, thanks for the additional information. 

Local recordings are stored in the device, and not in the zoom web portal. Is your device fully up to date? 

[Zahra9]

Hi!

Yes it is. Zoom and my computer are up to date (IOS 11.6)
The problem I have is that I previously did a 16 second test to see if the meetings were recording well. Everything was going well.
But the important meeting (the 40 minute one) has not been saved.
If I go to the section "recordings" of zoom app that meeting doesn't  appear and it's not in the folder where supposedly it has to be saved.

Thanks again!

[pizzalover28 · Accepted solution]

Hi again. 

For this, I would recommend contacting Zoom Support. 

You can contact them at this link: https://support.zoom.us/requests/new

[Zahra9]

I will! 

Thank you so much for your time and your help

[pizzalover28]

Thank you. 

If the previous reply solved your issue, please make sure to also click the accept as solution button. 

Best: Pizzalover28