cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Lost Virtual Backgrounds ability unless I use a green screen - Update caused this

rwasher
Newcomer
Newcomer

‎2022-02-04 02:12 PM

So, before I updated the app I had blur and one other and I could use virtual backgrounds without much issue. NOW apparently I have to have a green screen or I blend into the image. AND blur is gone? Why would the update do that?

0 Likes
2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-25 11:58 AM

Hi @rwasher it's been some time since you've posted this! Have you tried updating your Zoom client? Or uninstalled and reinstalled?

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

Nones
Newcomer
Newcomer
In response to RN

‎2024-05-16 11:42 AM

I’m having the same issues with 1. virtual backgrounds only available if I select I have a green screen and 2. Background only blends with my image or I’m transparent and 3. the blur option is no longer available to me.
Only started after I updated to the latest version last week. I have also uninstalled and reinstalled. No luck. Please help 

0 Likes