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Logged out of a meeting when someone screen shares

Dani56
Newcomer
Newcomer

‎2021-09-20 12:51 PM

I'm not sure if it's to do with my new Dell laptop, but I wonder if anyone else has had this issue.  When I'm in  a meeting, as soon as someone shares their screen, Zoom logs me out of the meeting.  I can get back in but it's very annoying.  Any help would be appreciated

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5 REPLIES 5

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-20 02:32 PM

Hi @Dani56 

 

Are you on Windows or Mac, or a mobile device?

 

Is your Zoom client up to date?

 

Rupert

Dani56
Newcomer
Newcomer
In response to Rupert

‎2021-09-20 03:31 PM

Hi Rupert

 

Thanks for your reply.  I'm on Windows and the Zoom client is up to date.

 

Dani

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kishinde1981
Newcomer
Newcomer
In response to Dani56

‎2021-09-28 06:28 AM

I am getting same problem on my Dell Laptop , help me if it is solved

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Dani56
Newcomer
Newcomer
In response to kishinde1981

‎2021-09-30 08:40 AM

Sure.  Is your laptop a new Dell Inspiron? That's the one I've got

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Leah2
Newcomer
Newcomer

‎2021-12-06 09:16 AM

We are experiencing the same issue with our new Dell.  Everything is up to date.  We have had to go back to using an older laptop.

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