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Laptop shutdowns while on Zoom Meetings

Nitin_DV
Newcomer
Newcomer

‎2024-06-07 11:57 PM

Hi,

I hope you are doing well. I'm writing to address an ongoing issue that our employees are experiencing while using Zoom Meetings.
 
Issue:
  • During Zoom Meetings, our employees encounter frequent system restarts. Additionally, when users join a Zoom Meeting, their voices are inaudible to others for the initial 10-20 seconds.
 
Troubleshooting Steps Taken:
  • Updated system drivers
  • Checked for all available system updates
  • Run system file check commands:
    • dism /Online /Cleanup-image /Restorehealth
    • sfc /scannow
    • chkdsk
  • Uninstalled and reinstalled the Zoom application

System Configuration:

  • Laptop Brands: Lenovo, Dell
  • RAM: 16GB
  • Processors: AMD Ryzen 7 and AMD Ryzen 5
  • Windows Version: Windows 11

We appreciate your assistance in resolving this matter promptly.

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