Laptop shutdowns while on Zoom Meetings

[Nitin_DV]

Hi,

I hope you are doing well. I'm writing to address an ongoing issue that our employees are experiencing while using Zoom Meetings.

Issue:

• During Zoom Meetings, our employees encounter frequent system restarts. Additionally, when users join a Zoom Meeting, their voices are inaudible to others for the initial 10-20 seconds.

Troubleshooting Steps Taken:

• Updated system drivers
• Checked for all available system updates
• Run system file check commands:
  • dism /Online /Cleanup-image /Restorehealth
  • sfc /scannow
  • chkdsk

• Uninstalled and reinstalled the Zoom application

System Configuration:

• Laptop Brands: Lenovo, Dell
• RAM: 16GB
• Processors: AMD Ryzen 7 and AMD Ryzen 5
• Windows Version: Windows 11

We appreciate your assistance in resolving this matter promptly.