Language Interpretation

Forum|Forum|4 years ago
September 14, 2021
1 reply
7 views

Hello, Can you assist me how can I enable the feature Language interpretation. I do not see it in Meeting (Advanced). I am using the Pro version.

Thank you.

Ohkawa

Community Champion | Customer

Hi, jozer

language interpretation is available in Business, Education, or Enterprise account; or Pro account + Webinar add-on plan.

And Please contact Zoom Support to have this feature enabled. After contacting support, please allow up to 3 business days for the feature to be enabled.

Translating your meeting or webinar – Zoom Help Center

Please refer to the following URL link for how to contact support.

Zoom technical support – Zoom Help Center

I

Iveta

Newcomer

Why should I wait for 3 days. The money has been taken immediately I signed up for Webinar add-on. I really need that service, but seems no-one at Zoom do care on enbaling my interpration feature. Even the chatbot do not care! This is really extremally strange customer service - so to say!!!!!!! 😞

Ohkawa

Community Champion | Customer

Hi, Iveta

I am not an employee of Zoom, so I do not know what the procedure is, but I do know that it takes time for the staff to set up the system.
At some other IT companies, it can take as little as two weeks.
Considering this, I think Zoom's response time is fast.
Of course, I think we need to automate and speed up the process even more in order to meet our customers' demands!

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