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Issue with joining audio

codyp
Newcomer
Newcomer

‎2023-05-25 10:31 PM

I have a colleague who has an issue joining audio. Instead of this:

 

codyp_3-1685078652867.png

 

She gets this:

codyp_1-1685078510507.png

 

There isn't a switch between Telephone and Computer audio, and there's no error messages about her Mic or Speakers not being available. On that note, her hardware looks all fine - she has a Jabra headset, so two sets of microphones (with the laptop mic) and two sets of speakers, and they all appear in Zoom settings.

 

Things we've tried:

  1. The obvious restarting of device, headset, Zoom app, cycling of bluetooth
  2. Made sure the Windows 11 audio mixer volumes for Zoom aren't muted and are at 100%.
  3. Made sure ensured her audio type is: Telephone and Computer audio (within Zoom admin - user settings)

Has anyone seen anything like this, or has an idea what might be causing this?

 

Thank you for any assistance! Regards,
Cody

 

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