Installed zoom 5.9.3 on my new thinkpad. Cant see participants video.

[asagate]

I installed zoom 5.9.3 on my new Thinkpad. During meting cant see participants video. However can hear the instructor and other participants voice. Please help

[DanHuber]

im assuming the instructor is the Host. is it possible that the instructor has enabled Focus Mode? Focus Mode you see the host but you don't see other participants. 

https://support.zoom.us/hc/en-us/articles/360061113751-Using-focus-mode-