I cannot get virtual background to work on a pro v...

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My company uses the Pro Version and now the virtual backgrounds do not work. I have enabled them and uploaded an image to use but all it says it the device cannot use virtual backgrounds. It is not blocked anywhere

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!