I bought the Zoom One Pro plan. Why am I limited to 40 min? I don't get it.

[cauterman]

Also I have not chat support? 

I have a very important meeting today, and this is causing me some stress. 

What plan do I need to buy to get me past the 40 min limit? I thought it was the Pro plan.

[chrismenard7 · Accepted solution]

Hello. I'm sorry you are having an issue with free/basic going to Pro. I suggest you sign into Zoom.US and look at your account. Make sure it reads Licensed. A screenshot is attached. Now, if it does read licensed, was the meeting that is stopping at 40 minutes created before you changed to PRO? I don't think it should matter, but I wonder if that meeting stops at 40 minutes. If your account doesn't read Licensed, I would contact Support. Zoom support will be able to correct the issue. One more suggestion, if your account reads Licensed, create a new test meeting, and see if you can go over 40 minutes. 

I hope that helps and please make sure to mark the solution as accepted if this information is what you need.

[chrismenard7 · Accepted solution]

Hello. I'm sorry you are having an issue with free/basic going to Pro. I suggest you sign into Zoom.US and look at your account. Make sure it reads Licensed. A screenshot is attached. Now, if it does read licensed, was the meeting that is stopping at 40 minutes created before you changed to PRO? I don't think it should matter, but I wonder if that meeting stops at 40 minutes. If your account doesn't read Licensed, I would contact Support. Zoom support will be able to correct the issue. One more suggestion, if your account reads Licensed, create a new test meeting, and see if you can go over 40 minutes. 

I hope that helps and please make sure to mark the solution as accepted if this information is what you need.

[cauterman · Accepted solution]

I was signing in with a different (wrong) email address. Strange that I could see the Pro plan as current, yet the top right showed basic plan. Anyway.... all good with the correct sign in email. Thank you for the quick reply.

[chrismenard7]

Glad to help. Have a good day. 

[Kwinkler]

In the same regards to this question, if my plan has 'licensed' in my profile, will I have access to create a meeting that will last longer than 40 minutes in basic.  I am reading a few Q &A where is it stated that basic and some paid accounts are limited to 40 minutes.  Just upgraded and would like more than 40 minutes.  Thank you.  

[chrismenard7]

Yes, if you have Licensed in your profile, you are not limited to 40 minute meetings. If you saw Basic in the profile, you would be limited. I hope this helps.