How to use Zoom for a Support Group

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Is this type of setup even possible? I've seen a handful of similar posts with no real solutions. We have a customer support group that uses a shared mailbox for an email address and we schedule various meetings with our clients throughout the year. Can you set up an account where everyone can access the account to see meetings that are already scheduled and to schedule other meetings (we use meeting templates a lot)?

It doesn't matter if everyone needs a license or not - we are not looking to skirt any TOS or anything. I just need a central list of meetings and the ability for everyone to be able to log in as themselves and manage this meeting list.

Thanks!

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