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Prakash1107
Newcomer
Newcomer

ā€Ž2022-01-03 11:33 AM

It's been almost a week since one  of my account (Enterprise Account) got into Deactivation Status automatically without any interference, and its been 7 days now and not even a single response we have received yet. Anyone knows how to escalate this to a higher auth or any other suggestions to get it rectified? This Self escalation path is of no use, as there is no Escalation option itself. Check Link: https://support.zoom.us/hc/en-us/articles/360060938611-Self-escalating-support-tickets

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2 REPLIES 2

pieterbotes
Community Champion | Employee
Community Champion | Employee

ā€Ž2022-01-03 11:46 AM

Hi @Prakash1107 I'll get the team on this to assist you.

Thanks!
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VA
Community Moderator | Employee
Community Moderator | Employee

ā€Ž2022-01-03 11:56 AM

Hi @Prakash1107 I am very sorry for the wait, we appreciate your patience! Your ticket is being actively worked on by our team. It is being closely monitored and your Customer Success Manager will follow up with you as soon as possible. 


Virginia
Zoom Community Team
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