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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Help fixing a recording sharing glitch

Amit_fallach2
Newcomer
Newcomer

‎2024-05-20 01:42 PM

Hi, there is an email address that I tried to confirm viewing one of my recordings (ID: 892 2106 5437). The user submitted a request under the email *********** and I approved it. According to the usual procedure, he should have received an email with a link to watch the recording.
Instead, the user did not receive any email and was even blocked from viewing the link I sent him under the claim that a request had already been submitted using the current email (while he is unable to confirm the request). I tried removing his permission and re-authorizing it again because it happened to me before and it helped. Unfortunately this time not only did it not help but I also get a notification that I cannot confirm the same email anymore as an authorized viewer of this recording.

It's my job and it really bothers me. Please fix it and contact me to update that it has been fixed. Thank you

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