cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

HELP

Joyclyn
Newcomer
Newcomer

‎2023-04-03 01:19 PM

I'm getting this error message when trying to schedule a meeting.  I followed the prompts to update the time zone but when I go to time zone it's correct.  Here is the error message:

User: arn:aws:iam::787345941828:user/web_user is not authorized to perform: dynamodb:Query on resource: arn:aws:dynamodb:us-east-1:787345941828:table/us05_ZMWEB_MTG_TEMPLATE with an explicit deny in a service control policy (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: AccessDeniedException; Request ID: 2BDP70MJ0D4DAIM3QVM2UIGMDJVV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null)

 

Please advise

0 Likes
2 REPLIES 2

Jessk2
Explorer
Explorer

‎2023-04-07 11:31 AM

Hi Joyclyn,

 

I have a user on our account receiving a similar error. Were you able to correct this?

 

Thanks,

Jess

0 Likes

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-07 12:08 PM

Hi @Joyclyn @Jessk2 ,

 

To troubleshoot this please clear the cache and cookies of the browser you are using and then try again. I would also suggest signing in and out of Zoom. Let me know if that helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes