Files can't be opened.

[rkwichmann]

Hi,

since yesterday I cannot open recorded files on my Mac. The filename is grey.

It had been converted but no way top open it.

The Zoom-support is unable to solve this problem.

Any experiences with that? Anny suggestions?

[RN]

Hey @rkwichmann, have you tried this way to accessing your local recordings is going to Meetings > Recorded > Your meeting > Play Video or Open 

Or you can try the following on manually converting the local recording files, I've seen it work in some cases.

-Visit the location where the local recording files are store, the default path would be: ~/Documents/Zoom
-Find the file double click to convert and double click it to convert

-If the “double click to convert” file is not working, with this trick try making a new “meeting”, with only yourself. Start a recording, then after a few seconds stop it, but don't end the meeting. In a folder inside documents/zoom/ named with date/time, you can locate a new “double click to convert” file. Swap it with the file you need to convert, then stop the meeting.

I hope this helps!