Failed to Convert Recording

[nancytarlow]

I've been using Zoom for years and this hasn''t happened before. 

After finishing my recording, I got this message:

"Failed to Convert Recording

There is not enough space on the disk (which is weird since I had just deleted several prior recordings).

You need to make more space available on your disk by deleting files, then convert your recording by double-clicking the following files in the destination."

So I went ahead and deleted far more recordings then the one I had today (about 35 minutes), emptied the trash and the tried to double click on the two that said to "double click to convert..."

So, the file enlarges for a second and then nothing happens.

I have a Mac Pro if that's helpful.

Thank you so much! It was an important recording and I don't want to lose it. 

[garyscarano]

The same thing happened to me and no response

[garyscarano]

The same thing happend to me

[joannaix]

Do we have a fix for this yet? I had the same issue 

[MGSR]

Hello there! 

Welcome to the Zoom Community! 

I'm sorry for the late response and the inconvenience you experienced. 

You can check out the accepted solutions in this thread Failed to convert recording.

Let us know if this helps or if you need further assistance.