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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

External webcam causes freezing, and then never loads (doesn't crash zoom, but doesn't work)

persimmon444
Newcomer
Newcomer

‎2024-10-24 08:44 AM

My issue is as follows:

 

I am on an Apple M2 Macbook Pro, with Ventura 13.3.1 (a).

 

I have a separate webcam that is attached via USB. The camera clearly works when using photobooth, and Zoom recognizes it. However, when I try to select it on Zoom, the program will briefly freeze, and then the camera will simply not load. If I had the webcam video running, it will freeze on the screen. I have updated to the most recent version of Zoom, and have restarted my computer. What should I do?

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-10-24 11:07 AM

Hello @persimmon444,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check this article for troubleshooting camera issues during a meeting.

Please let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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