External webcam causes freezing, and then never loads (doesn't crash zoom, but doesn't work)

[persimmon444]

My issue is as follows:

I am on an Apple M2 Macbook Pro, with Ventura 13.3.1 (a).

I have a separate webcam that is attached via USB. The camera clearly works when using photobooth, and Zoom recognizes it. However, when I try to select it on Zoom, the program will briefly freeze, and then the camera will simply not load. If I had the webcam video running, it will freeze on the screen. I have updated to the most recent version of Zoom, and have restarted my computer. What should I do?

[MGSR]

Hello @persimmon444,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check this article for troubleshooting camera issues during a meeting.

Please let us know if you need further assistance.