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Error: Unable to check for updates (when launching ZOOM app on new MacBook Air)

DeeisforDigital
Newcomer
Newcomer

Hi,

 

I recently purchased a new MacBook Air and have been having problems with launching ZOOM since.  I have no problem access meetings via my browser (although weirdly anytime I share my screen I get muted and can't unmute myself) but my main issue is when I try to launch the ZOOM app (which I have had no issues with before) I get a pop up box that says "Unable to check for updates.  Please check your internet connection and try again. (Install)).

 

My internet connection is fine.  When I click install nothing happens.

 

I have uninstalled and reinstalled the ZOOM app but the same thing happens.  I am not having issues with any of my other apps.  

 

Can anybody help please?

5 REPLIES 5

VamsiMaddi
Newcomer
Newcomer

I have the same exact problem with zoom and also with whatsapp

michaelosteo
Newcomer
Newcomer

I also have this problem, have you had any luck so far?

 

haley3
Newcomer
Newcomer

I just had this problem too. I updated my computer's software and was able to install Rosetta and open zoom.

gpadmanabhan
Newcomer
Newcomer

This hasn't been solved yet? I'm still facing it, and it's 2023

 

MDelaOverdryve
Newcomer
Newcomer

Same problem on my new Macbook Air.  Throwing it out here to see anyone had any update or can assist?