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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Error Starting Zoom

rodhoff
Newcomer
Newcomer

‎2021-08-20 05:32 AM - last edited on ‎2022-03-25 09:57 AM by Community Moderator | Employee

When trying to loging to Zoom Client, I get the following error:

 

"It looks like we are unable to connect. Please check your network connection and try again."

 

Windows firewall is disabled.

 

 

Already tried ipconfig /flushdns and netsh winsock reset.

 

Zoom works in the browser.

 

Does anyone have any idea on what could be happening?

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jdott16
Community Champion | Employee
Community Champion | Employee

‎2021-08-20 08:43 AM

@rodhoff Please  try changing your DNS to Google (8.8.8.8 and/or 8.8.4.4) > flush DNS > try again to see if the issue persists. If it does not persist it is an issue with the DNS. If it does persist you may need to submit a support ticket to Zoom for further investigation. Thank you.

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