cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Error 5003

Musab_Ahmed
Newcomer
Newcomer

‎2022-11-04 04:10 AM

hey, I have a problem with joining the meeting via Zoom. When I open the Zoom application on the iPad, the problem appears, but if I open it from the computer or any other device, I can enter, so I think that this problem is only in Zoom on my iPad how can i solve this problem.

Preview file
251 KB
0 Likes
1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2022-11-04 05:52 AM

If you are receiving error code 5003, this means that an issue is preventing a connection between your device and Zoom’s servers.

 

How to fix it

To solve this issue, perform any of the following solutions:

Reinstall Zoom

  1. Uninstall Zoom.
  2. Download and install the latest version of Zoom.

Check your network firewall and proxy settings

  • Contact a network administrator to check your firewall and proxy settings.
  • Disable any antivirus software that might be interfering with your connection.
  • Check with your internet service provider if you can connect to the Zoom service.
0 Likes