cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Downloading a "lost" recording

hjennings3
Newcomer
Newcomer

My computer glitched and I lost two files recorded this morning (not cloud recorded but recorded to my computer.)

Is there any possibility that the recordings still exist on the Zoom server and I can re-initiate a download?

I'm thinking no, but at this point I'm out of options trying to recover from my computer.

 

thx

 

h

1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

Hello,

 

As this is a local recording, your local device would need to be checked to see if the recording is available still. It is most likely the file is lost, and I do apologize. There is no way to recover a local recording that is not hosted on Zoom's cloud servers. You can find out more about troubleshooting local recording issues here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake